Returns & service

It could happen that you are not satisfied, or that simply the size doesn’t fit properly!

With each order Duukies Beachsocks will provide you with a returns form.

The return costs are your own responsibility. All shoppers based within the EU may return unwanted item(s) by exercising their rights under the Consumer Contracts Regulations as detailed below. We also offer a standard returns policy which covers returns or exchange of any unwanted item(s). Ofcourse by exchanging, we will pay for transport costs when we sent the new pair.

CANCELLING YOUR ORDER UNDER THE CONSUMER CONTRACTS REGULATIONS

If you are based in the EU you have the right to cancel your order with Duukies Beachsocks under the Consumer Contracts Regulations. You will need to provide written notice within 14 days of receipt of the goods. You must notify our customer care team in writing of your wish to cancel the contract for your order by either emailing info@duukies-beachsocks.com
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to do so, we may have a right of action against you for compensation.

On receipt of your notice of contract cancellation, Duukies Beachsocks will issue you with a confirmation that your return satisfies the conditions of the Consumer Contracts Regulations. On receipt of this confirmation, you should returns your unwanted item(s) to:

Online Returns Department Pakjes Fabriek/Duukies Beachsocks, De Geerden 20, 3443 LE Velddriel, the Netherlands.
Duukies Beachsocks recommend that you retain proof of sending, in case of a dispute. All items must be returned unused, and in their original condition. You will receive a full refund for the value of your order, including our basic shipping costs, within 5 working days of receiving your notice of contract cancellation, and unwanted item(s).

STANDARD RETURN POLICY

You should return your unwanted item(s) within 14 days of receiving them. When your delivery is signed for, the time and date of delivery is logged on our system. Returns outside of this timeframes may be accepted at the discretion of Duukies Beachsocks BV and may only be refunded as a credit against a future purchase. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to do so, we may have a right of action against you for compensation.
You shall not have any right to cancel a contract for the supply of any goods, which are personalised or made for your specification in any way.

ITEM CONDITION

Items should be returned in an unused, re-sellable condition, and with all Duukies Beachsocks garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

EXCHANGES

You may exchange your unwanted item(s) for a different style or size, based on stock availability. Shipping is free on the replacement item within the Netherlands; however customers are liable for duties and taxes if based outside the EU. All exchanges must adhere to the guidelines set out in our returns policy.

RECEIVING A REFUND

Your refund can only be credited to the original payment card or PayPal™ account. For orders cancelled under the DSRs, the refunded amount will include shipping costs. Shipping costs will not be refunded for any items returned under our standard returns policy.

If you are based outside the EU, any customs duties or sales taxes will not be refunded by Duukies Beachsocks BV, however we recommend that you contact your local customs office. If you are based within the EU, all sales taxes will be refunded by Duukies Beachsocks BV.

Please allow up to 10 business days for any refund to your original payment card or account.

Returns